Block management technology has really come on in the last few years, and is helping our staff to do their jobs more efficiently. We use an app to track property inspections, which is bespoke to each building so it knows all the areas that must be checked. Property managers can record information and add photographs, and a tailor-made report is produced for the client. Residents can pay service charges, view tenancy documents and receive communications from us online and direct to their email, for example if we need to let them know when their windows are being cleaned. Technology is also helping to streamline processes in important areas such as health and safety. Whereas property owners would traditionally receive separate reports for a fire risk assessment, an electrical assessment and so forth, today that is all consolidated online so everything is trackable. The property managers are also reminded in advance when reports are due. Records of meetings are kept online, and both KFH and the property owners receive alerts when a new document is added, with a 24/7 availability on all management matters.
A personal approach
The property management industry is fast-moving. That is why at KFH we pride ourselves on having property managers who really get to know our portfolio and forge long-standing relationships with our clients. Many of our clients are looking for a medium-sized, privately-owned management company, with longevity, so that they get this kind of personalised approach. All of our agents are either IRPM or RICS accredited, and many have degrees in estate management. This quality is also reflected in our back-office team which is why we invite prospective clients to come and see what goes on behind the scenes too.